Clicks Learnerships: Contact Centre South Africa 2022 - 2023

APPLICATION DEADLINE:

9 November 2021.
Be sure to apply on or before these dates - any applications submitted after this date are late and will NOT be accepted.

ABOUT THE COMPANY PROVIDING THE LEARNERSHIP PROGRAMME:

Clicks was first established in 1968 and over the past decade, has become a leader in the healthcare, pharmaceutical, and retail markets. Owing to mass expansion, Clicks established a retail-lead healthcare group called Clicks Group Limited. With the aid of market-leading brands such as Clicks, Claire's, The Body Shop, and GNC, the group to date has more than 840 stores across the country. The Clicks Group is the leading healthcare market, with Clicks being the largest pharmacy chain within the county, with more than 620 in-store pharmacies.

DETAILS ABOUT THE LEARNERSHIP PROGRAMME:

Location: Cape Town, Western Cape
Duration: 14 months

Clicks is offering a Contact Centre Learnership opportunity to candidates interested in entering the Wholesale and Retail Trade industry and upon successful completion of the programme, the successful candidate will obtain an NQF-2 in Call/ Contact Centre Support.

This work-based programme aims to assist and provide the candidate with the necessary skills needed to succeed within the workplace and gain employment opportunities within the industry.

Key Performance Areas of the Programme:

Acting respectfully as an employee of Clicks by following the company's values
Attending all classroom activities and on the job training
Completing all tasks set out during the learnership programme
Utilising all knowledge learnt about Clicks' policies, products, and procedures
Ensuring that a Portfolio of Evidence is compiled for SETA submission
Ensuring that all logbooks for work-based learning are completed
Attaining the required level for both summative and formative assessments
Showing an eagerness and willingness to work within the Contact Centre Environment
Using the company's systems to demonstrate your skills
Understanding and utilising the operational processes

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must be a South African Citizen
Must have completed Grade 12/ Matric
Must have taken Mathematics/ Mathematics Literacy as subjects in school (preferable)
Must have taken English as a subject in school and be fluent in the language
Must be computer literate with knowledge of MS Office Suite
Must be unemployed
Must be able to commit to the full duration of the programme
Must be between the ages of 18 and 35 years old
Must have relating and networking skills
Must be able to follow procedures and instructions
Must be able to work well in a team
Must have excellent research and learning skills
Must be able to follow all principles and values
Must be able to deliver results
Must be able to meet all the expectations of customers
Mus be able to work in a high pressured environment
Must have excellent communication skills
Must be able to achieve personal work goals and objectives (desirable)
Must be adaptable (desirable)
Must be decisive and be able to take action (desirable)
Must be able to handle setbacks/ be resilient (desirable)
Must be able to utilise expertise and knowledge of technologies (desirable)

HOW TO APPLY FOR THE POSITION:

Applications must be submitted online for the following position:
Clicks Learnerships: Contact Centre (Cape Town, Western Cape)
(Reference number: click_005060)

Submit the following documents with your application:

A copy of your Matric Certificate/ Grade 12 results
A copy of your Identity Document
Any other supporting documents

Please note:

Clicks will select the successful candidate based on the company's Employment Equity plan
Candidates living with disabilities are strongly encouraged to apply

CONTACT THE PROGRAMME PROVIDER FOR QUERIES:

For any queries related to this learnership programme, please contact Clicks directly:
Support Team
Telephone number: 010 140 3099
Email address: clickssupport@pnet.co.za